Refund & Return Policy

At Sulotjersey, we want every order to arrive as expected. Please review this policy before placing your order.

Customized Products

Customized jerseys are made according to the information provided by the customer.

Due to their personalized nature, customized products are not eligible for returns or refunds due to:

• Incorrect name or number provided by the customer

• Incorrect size selected by the customer

• Change of mind or personal preference

Customers are responsible for checking all order and customization details before payment.

If a product is defective, damaged, or incorrectly made due to an error on our part, we will provide a replacement or refund after verification.

Standard Products

Non-customized products may be returned within 7 days of delivery, provided they are unused, unworn, and in their original condition.

• Customer-related issues: The customer is responsible for return shipping costs.

• Sulotjersey-related issues: We will cover return shipping for incorrect items, manufacturing defects, or fulfillment errors.

Refunds will be issued after the returned item has been received and inspected.

Damaged, Incorrect, or Lost Orders

If an order arrives damaged, incorrect, or is confirmed lost during transportation, please contact us within 7 days of delivery.

Please provide the order number and clear photos or videos when applicable. After verification, we will provide an appropriate replacement or refund.

Order Cancellation

Please contact us as soon as possible if you need to cancel or modify an order.

Once customization or production has started, cancellation or changes may no longer be possible.