Return & Refund Policy

At Sulotjersey, customer satisfaction is important to us. We want you to feel confident when shopping with us.

1. Standard Products – 30-Day Returns

You may request a return within 30 days of receiving your order.

To qualify for a return:

• Items must be unused, unworn, and unwashed.

• Items must be in their original condition.

• Proof of purchase is required.

Please contact our customer support team before sending any item back. Unauthorized returns may not be accepted.

2. Customized Products

Customized products, including personalized names and numbers, are generally not eligible for returns or exchanges due to a change of mind or incorrect selections made during ordering.

This assurance does not affect your rights if an item arrives defective, damaged, or different from what you ordered.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us with your order number and clear photos of the issue.

We will review the situation and arrange an appropriate solution, such as a replacement or refund.

4. How to Request a Return

Please contact our customer support team with:

• Your order number

• The item you wish to return

• The reason for your request

• Photos, if applicable

Please wait for return instructions before shipping anything back.

5. Refund Processing

Once an approved return has been received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

6. Contact Us

For return, refund, or exchange assistance, please contact our customer support team through our website.