Versand

Shipping Policy

At Sulotjersey, we are committed to providing reliable worldwide shipping and a smooth shopping experience for all customers.

Order Processing Time

Customized Products

All personalized jerseys are made according to each customer's requirements.

  • Customization and quality inspection usually take 1-3 business days before shipment.

  • Customers are responsible for confirming the accuracy of customization details, including player name, number, and size before placing an order.

Standard Products

Ready-to-ship products are usually processed and prepared for shipment after order confirmation.

Processing times may vary depending on product availability and order volume.

Shipping Time

After your order has been processed and shipped, estimated delivery times are:

United States

8-20 business days

Europe

8-20 business days

Other International Destinations

Delivery times may vary depending on location and shipping method.

All orders include tracking information when available.

Delivery Information

Estimated delivery times may be affected by:

  • Customs clearance procedures

  • Public holidays

  • Weather conditions

  • Carrier delays

  • Other circumstances beyond our control

Delivery times are estimates and do not guarantee an exact arrival date.

Once your order has been shipped, customers will receive tracking information to follow the delivery progress.

Lost or Delayed Packages

If there is no tracking update or logistics information within 7 days after shipment, please contact our customer support team.

We will investigate the shipping status and provide an appropriate solution.

If a package is confirmed lost during transportation, we will provide a refund or replacement after verification.

Damaged or Incorrect Orders

If you receive:

  • A damaged product

  • An incorrect item

  • A product with a manufacturing defect

please contact us within 7 days after delivery and provide:

  • Order number

  • Photos or videos of the issue

  • A description of the problem

After verification, we will provide a replacement or refund solution.

Contact Us

If you have any questions about shipping or your order, please contact us:

Email: sulotjersey@sulotjersey.com